As part of the 100 Nights Trial (for purchases of mattresses online or through our Sleep Lounge), you can swap between the two models of mattresses that we have. However, your 100 Nights Trial starts from the day the first mattress is delivered to your house.
You could have started with an Ortho 2G Mattress and felt it to be too hard or you may have Ortho Plus 2G Mattress and want a firmer mattress. In either case, you just need to email us and we will arrange for the swap between the mattresses. To ensure that there is no confusion, we insist on an email request.
Please note that the same conditions would apply for the swap as for the refund. We recommend that you read all the articles that are part of the 100 Nights Trial program to under the Trial in more detail. We especially recommend reading the exceptions policy to the 100 Nights Trial.
Content in this article is for informational purposes only and by no means presents a legal contract. Please write to us at firstname.lastname@example.org if you have any questions or need clarifications.