Buying Guides

Mattress Buying Guides

• ★ 0% EMI Option on all Master/Visa Credit Cards (3/6/9 months)
• ★ Try First n Pay (Mattress orders in Bangalore)
• Difference between Memory Plus, Ortho Plus and Latex Plus models
• Mattress choice for different sleeping postures
• Choosing mattress for different climates

Mattress Sizes

• ★ Sunday mattress sizes
• ★ My mattress measures smaller. What should I do?
• Sunday mattress in custom sizes

Different Materials used in Mattresses

• Benefits of a Latex Mattress

Accessories Buying Guides

• Recommended accessories with the Mattress
• Speciality of Sunday Delight Pillow
• Choosing the Right Pillow

100 Nights/Days Risk Free Trial

All about 100 Nights Trial

• How does the 100 Nights Trial work?
• Is there a minimum period for the trial?
• Swapping between different models during the trial
• Return Process Under 100 Nights Trial
• Moving Cities during the 100 Nights Trial

Refund Process

• How does the Refund work?
• Are there any deductions as part of 100 Nights Trial?

Mattress Returns

• ★ Exceptions to Refund Under 100 Nights Trial
• ★ Can you give examples of when you refused refund.
• Why do you ask customers to share images at the time of reverse pick up?
• Mattress return rate & reasons
• What happens to returned mattresses?

Buying, Pricing, Discounts & Referral

BUYING

• ★ How does the FREE Home Demo work?

Pricing & Discounts

• ★ Why are your prices so low compared to competitors?
• ★ Why don't you offer any discounts?
• Where can I find discount codes for Sunday mattresses?

Referral Program or Refer-a-friend

• Can I refer myself for subsequent mattress purchases?
• How does refer-a-friend program work?
• Do I have to be an existing customer to refer a friend?
• Is there a limit on the number of referrals I can make?
• What can I use the gift voucher against?

Warranty

Sunday Mattress Warranty

• ★ What is not covered under warranty?
• Sunday Mattress Warranty
• Process for claiming warranty
• What do body impressions mean?

Product Quality & Materials Used

Product Certifications

• What certifications have your mattresses passed?
• Why don't you have any Indian certifications?
• What does Oeko Tex 100 certification mean?
• What does LGA certification mean?
• What does Euro Latex Certification mean?

Other Details

• Why don’t other Indian brands have these certifications even though they are mandatory in developed countries?
• How do we know that you have genuine certifications?

Delivery, Payments & Refunds

Delivery Information

• ★ Shipping outside Bangalore
• Where all do you deliver currently?
• How does same day delivery work?
• Delivery to high rise apartment buildings
• Reverse pickup my old mattress

Payment Options

• Payment options to buy Sunday Mattresses and Accessories?

Returns & Refunds

• Can I return the accessories for a refund/exchange?
• Can I return a mattress for a refund outside the 100 day period?
• How is a refund made?

Caring for your Sunday Mattress & Accessories

Taking care of your Sunday Mattress

• Caring for your Sunday Mattress
• Can I purchase extra Mattress zipper covers?

How to care for your Sunday Accessories?

• Can I machine wash Sunday accessories?

General

FAQ

• How do I buy a Sunday Mattress?
• What kind of QA checks do you do on the mattress?
• Where do you source the raw materials from?
• What do you folks know about mattresses?