We really hope that the mattress works for you, but at the same time, we also understand that there is no one mattress that suits everyone. So, if you are unhappy with Sunday mattress for whatever reason, you are eligible to return the mattress & claim a full refund as long as the mattress has not been abused.
Once you decide to return the mattress, please send us an email ([email protected]) with your order details and a short description of the problem. Once we receive this request, we will send you a link to fill in for return request. We will arrange for a reverse pickup without any charges to you. Please make sure that you return the original invoice along with the mattress.
We may conduct the preliminary verification on-site or through email (by requesting for photographs) to check for any stains, damages or invoice. Depending on the outcome, we will pick-up the mattress for final verification.
Once the mattress is received at our end, our inspections team will take a final look at the mattress for any damages and let you know with in 2 days time if the mattress is eligible for a full refund.
Once the mattress is accepted for refund under the 100 Nights Trial, we start to process the refund immediately.
We recommend that you read all the articles that are part of the 100 Nights Trial program to make the best of this program and to be aware of all the details. We especially recommend reading the exceptions policy to the 100 Nights Trial.
Content in this article is for informational purposes only and by no means presents a legal contract. Please write to us at [email protected] if you have any questions or need clarifications.