We are aware and acknowledge that there is no 100% guarantee that a Sunday mattress will suit everyone. In fact, that is the spirit behind our 100 Nights Trial. The simple fact is that it is impossible to build one mattress that will suit every one. Having said that, through persistent iterations and R&D, we have been quite successful in creating a range of 3 mattresses that will suit most people.
Of course, most of our customers (more than 95%) are happy with our mattresses. On the same note, few customers may not like our mattresses and want to return the mattress. Out of all the customers, our return rate is in the lower single digits. We do not have an exact number to share because it varies from month to month. The return rate is more or less the same for all the three models of mattress that we have.
Our approach to returns has been very different from other brands and retailers. We welcome returns as open heartedly as we welcome sales. We acknowledge that our product may not be suitable to some people and we refund the entire amount as part of our 100 Nights Trial.
The biggest reason behind returns is that a few customers find our mattress as either too firm or too soft. We respect that as every person has different taste. So, it is impossible to make one mattress that suits every one. Having said that, we are always continuously trying to improve the quality of mattress.
Choice of a mattress is a very individual one and we accept returns without hassle if our mattress does not fit someone.